Support
NexGuard is in Founding Beta and support is handled directly by the people running it.
Contact
No support address is configured for this deployment yet. Until one is set, beta members should use the contact route given to them when they enrolled.
What to expect during the beta
- A manual payment claim is reviewed by a person, not automatically. Access opens once the payment has been matched.
- Sixty readiness questions and one hundred diagnostic questions are active for each track. More are added continuously, and every one is validated before it is served.
- Where a feature depends on an external service that is not yet configured, the product says so on the page instead of showing an approximation.
Common problems
- The diagnostic will not submit
- Every question must have an answer before submission is accepted. The runner shows which positions are still open, and progress is saved as you go, so you can leave and return.
- My modules are still locked
- Modules open after the diagnostic is submitted, because they are built from its results.
- I paid but have no access
- Submit the payment claim from your membership page if you have not already, then contact support with the date and amount. Access is granted only against a matched payment.